Setting Up Your User Profile

1. Access Your Profile

• Log in using your Username and Password.

• Navigate to Account → Profile.

2. Update Name and Password

• Verify your First Name and Last Name and make any necessary changes.

• To update your Password, check the Change Password box and:

  • Enter your New Password.

  • Re-enter it in the Confirm New Password field.

• To change your Username, check the Change Username box and enter a New Username.

• Optionally, add a Photo to your profile by selecting Choose File.

3. Manage Contact Information for Directories

• Listed Contact Information (Phone & Email) will appear in the Residents' Directory and Reports.

• If you prefer not to list your contact details:

  • Leave the Listed fields blank.

  • Instead, enter your information in the Unlisted fields.

• Choose the type of phone number (Cell/Mobile, Home, or Office).

4. Visitor & Security Contact Information

• Enter the phone number(s) where you want to receive notifications when a visitor arrives or security needs to contact you.

• Use the Lis or Unl buttons to quickly add your listed or unlisted phone numbers.

• Set a Verbal Password/Passphrase for security to verify your identity over the phone.

5. Set Notification Preferences

Customize how you receive alerts via Email, Text, or Both. Options include:

• Administrative Notifications

• Visitor Arrivals

• Ticket Status Changes

• Ticket Assignment Changes

• Weekly Ticket Reports (Email Only)

• Copy Me on Messages I Send (Yes/No)

• Voice Blasts (All or Urgent Only)

Where to Receive Notifications

• In For Emails, enter the email for notifications (agreement to terms required).

• In For Text Messages, enter the phone number for SMS notifications (agreement to terms required).

• Use the Lis or Unl buttons to quickly add your listed or unlisted phone numbers.

6. Verify Physical & Mailing Addresses

• Confirm your Physical Address and Postal Mailing Address.

• To include an address in the Residents' Directory, check the Include in Resident Directory box.

7. Add Emergency Contact Information

• Provide the Name, Email, Relationship, and Telephone of your emergency contacts.

8. Customize Your Portal Preferences

• Time Zone – Select your preferred time zone.

• Default Language – Choose your primary language.

• Consent to Vote Electronically – Check the box if you agree.

• Default Home Page – Select your preferred home page upon login.

• Light/Dark Mode – Choose a theme preference.

• Customize Home Page Icons/Widgets –

  • Uncheck Use the Default Layout to personalize your homepage.

  • Choose icons/widgets for up to 3 columns and 10 rows.

9. Additional Options

• Date of Birth – Enter if desired (option to display in your calendar).

• Occupation – Provide your current occupation.

• Special Needs Information (Emergency Use Only) –

  • Select Yes and describe any special needs.

  • This information is private and will only appear in emergency/first responder reports.

10. Save Your Changes

• Click Update at the bottom of the page to apply your changes.